Diamond Care Plus
A Furniture Protection Plan Offered
By Ashley Furniture
By Ashley Furniture
Does This Look Familiar?
The Furniture Protection Plan That is Sold At Ashley Furniture Stores
About This Website
This is not an official website for Ashley Furniture Diamond Care Furniture Protection
A few years ago my wife and I were buying furniture for a new home we were moving into. At an Ashley Furniture in Mooresville North Carolina we found a sectional that we wanted and purchased it. The sales person was nice enough and asked us if we wanted purchase the Diamond Plus Care Furniture Protection Plan that they offered. I don't remember the price because it has been a while but I feel like it was $499 and they discounted it to $350. The brochure that is on this website is what they provided to us. It is referred to as a "Protection Plan" but to me it feels like some kind of warranty.
I remember going home and trying to look up what was included in the protection plan, the terms and how it worked, etc....
I was surprisingly disappoint that when I searched I was not able to find anything online. I mean virtually nothing, so I called the 800 number that was on the brochure and asked the person who answered if I could get any information that explains what was covered and how the program worked. I was told that there was nothing they could give me and that I would get that information when I got the furniture. I asked if there was a website or anywhere that I could go online to get informed about the protection plan program or the company. No was the response.
Based on this, I called the Ashely Furniture store that we purchased and asked how I could cancel the protection plan that we purchased. Keep in mind this was during the early days of COVID so the sectional we purchased was 3-6 months out from being delivered.
I went to the store and signed the necessary papers to cancel the protection plan and that was about the end of it. We have the couch and so far have enjoyed it.
A few years ago my wife and I were buying furniture for a new home we were moving into. At an Ashley Furniture in Mooresville North Carolina we found a sectional that we wanted and purchased it. The sales person was nice enough and asked us if we wanted purchase the Diamond Plus Care Furniture Protection Plan that they offered. I don't remember the price because it has been a while but I feel like it was $499 and they discounted it to $350. The brochure that is on this website is what they provided to us. It is referred to as a "Protection Plan" but to me it feels like some kind of warranty.
I remember going home and trying to look up what was included in the protection plan, the terms and how it worked, etc....
I was surprisingly disappoint that when I searched I was not able to find anything online. I mean virtually nothing, so I called the 800 number that was on the brochure and asked the person who answered if I could get any information that explains what was covered and how the program worked. I was told that there was nothing they could give me and that I would get that information when I got the furniture. I asked if there was a website or anywhere that I could go online to get informed about the protection plan program or the company. No was the response.
Based on this, I called the Ashely Furniture store that we purchased and asked how I could cancel the protection plan that we purchased. Keep in mind this was during the early days of COVID so the sectional we purchased was 3-6 months out from being delivered.
I went to the store and signed the necessary papers to cancel the protection plan and that was about the end of it. We have the couch and so far have enjoyed it.
VC - SC Oct. 10, 2024
Extremely useless there ought to be some form of punishment for people doing business like this and ripping off people who work hard to earn the money we spent for protection plan that does not exist … it’s a way to take folk money!
That’s Ahite though… what goes around comes back around
Just wait for it… one day the shoe will be on the other foot… so diamond NO CARE
YOU WILL SEE THE DAY when your scam of a company gets whatever payback the future holds for you… God don’t like UGLY!
It’s ridiculous the crap that guy made up on the phone as to why they denied my claim
Just plain stupid!!
DO NOT BUY THIS PLAN
ASHLEY FURNITURE YALL NEED TO DISCONTINUE USING THIS SO-CALLED “DIAMOND CARE” smuck of a protection plan.
They’re making things look bad for Ashley Furniture stores
I paid $500 and something for this mess that has denied me twice in 2 months for stains the the brochure says they cove
Whatever you do say No to DIAMOND CARE PLAN
… A huge rip off!!!!!
That’s Ahite though… what goes around comes back around
Just wait for it… one day the shoe will be on the other foot… so diamond NO CARE
YOU WILL SEE THE DAY when your scam of a company gets whatever payback the future holds for you… God don’t like UGLY!
It’s ridiculous the crap that guy made up on the phone as to why they denied my claim
Just plain stupid!!
DO NOT BUY THIS PLAN
ASHLEY FURNITURE YALL NEED TO DISCONTINUE USING THIS SO-CALLED “DIAMOND CARE” smuck of a protection plan.
They’re making things look bad for Ashley Furniture stores
I paid $500 and something for this mess that has denied me twice in 2 months for stains the the brochure says they cove
Whatever you do say No to DIAMOND CARE PLAN
… A huge rip off!!!!!
Scott C. - Aug. 2, 2024
My Wife Joan and I purchased a leather loveseat in 2020 with this protection, after 4 1/2 years leather has started cracking, Diamond Care plus will not fix or replace saying it's not top grain leather. They're a rip off and I wouldn't never add this fraudulent service to my purchase again!
Isabel C. - Garner NC July 23, 2024
I wish I knew that claiming for any damages was going to be an uphill battle. When I got the coverage because my couch and loveseat are a lighter color, and the sales rep sold me on any type of damage. Until now that I was faced with a kid that wrote on my seats, I tried to clean it up and that damaged my seats further. When I filed for a claim it was denied. So yes I was misled and should have never got this package since it really covers 0.
Tyler E. Columbia SC June 29, 2024
Good afternoon, I bought a couch from Ashley Furniture on 11/05/2022 and bought the diamond protection plan. I am trying to submit a claim but I don't know how to set up and account. My receipt says I should have received an email after I purchased the plan but I never did. How can I get this set up?
Patti T. May 28, 2024
The customer Diamond Care Plus program I purchased for $449.00 is useless. Next time I’ll make sure not to purchase anything like this and let everyone else I know to also avoid it.
Your Chance To Share
I created this space for those that have purchased and tried to use the Diamond Care Plus furniture protection plan to share your experience. I believe that their are other people out there that are also tying to learn about this service and since Ashley Furniture or Diamond Care Plus did not have any place online for consumers to learn, I thought I would help.
Please use the contact form below and send me your thoughts and experiences. I will then post it on this website so others can learn from your positive or negative experience. I will include or not include any information that you ask me to or not to. If you have pictures or documents I will include those as well.
If this is a good and professional service, then more of us should probably be purchasing. If it is not a good service, then it might be something to think twice about buying.
Please use the contact form below and send me your thoughts and experiences. I will then post it on this website so others can learn from your positive or negative experience. I will include or not include any information that you ask me to or not to. If you have pictures or documents I will include those as well.
If this is a good and professional service, then more of us should probably be purchasing. If it is not a good service, then it might be something to think twice about buying.